# How we work > Within five business days of your first message you have a one-page quote and a signed definition of done. We have four rules, and each one has a written line in the contract. - URL: https://radkod.com/en/how-we-work - Publisher: RadKod - Published: 2026-07-28 ## You wrote to us. What happens next. 1. **Day 0 · You write.** — A form or an e-mail. Three sentences are enough. 2. **Day 1 · We reply.** — Within one business day. By phone or in writing, your choice. 3. **Day 2 · A short call.** — Thirty minutes. We understand what you need, and if it will not work, we say so. 4. **Day 4 · A one-page quote.** — Price, date, scope. No surprise items. 5. **Day 5 · Definition of done, signed.** — What counts as finished is in writing. Work starts. ## Four rules. Four documents. ### We write down on day one when it is done. We do not start until what counts as delivered is in writing. - Done: 6 pages live, tested on phone and desktop. - Done: Form requests appear in the CRM, e-mail notifications go out. - Done: Domain and server are in the client's account, access handed over. - Not done: Any of the above is missing. ### The quote is one page. The price is fixed up front. No items appear later. - Website, 6 pages, Turkish and English: Fixed price - Request form and CRM connection: Included - Delivery: Contract date - Items added later: None ### Everything is in your name. Domain, server and code belong to you from day one. - Domain, server, code repository and all accounts are opened in the client's name. - The client has full access at any time, no request needed. - One e-mail is enough to leave. No penalty, no lock-in, no notice period. - The only thing that keeps you with us is good work. ### We still pick up the phone after delivery. Maintenance is a separate sentence, agreed separately. - Bug fixes are free for 30 days after delivery. - After that, monthly maintenance is optional, on its own single page. - We pick up the phone even without a maintenance plan. That is not a clause, it is a habit. ## What do you see once work starts? You follow progress in the client portal at any time. Steps are binary: done or not done. When a phase is finished it comes to you for approval; approve it and we move on, or ask for changes and write down why. ## What if the scope changes? Changes are requested in writing and priced on a separate one-page addendum. Nothing you have not approved is invoiced, and the original scope and date stay as they are. ## What does delivery mean? Delivery means every line of the [definition of done](/en/glossary/definition-of-done) is met. You already hold the code repository, server and account access; on delivery day we sign the final checklist together. ## Frequently asked questions ### Do we need meetings for a quote? One thirty-minute call is enough, by phone or video. ### Is the quote free? Yes. The call and the one-page quote are free. ### Is maintenance mandatory? No. Bug fixes are free for 30 days after delivery; after that, monthly maintenance is optional. ### How is payment made? The payment plan is written in the quote and is usually tied to phases. A phase is not invoiced until it is finished and approved by you. ### How soon do I get the first quote? Usually within four business days of your first message. We reply on day 1, have a thirty-minute call on day 2 and send the one-page quote on day 4. On day 5 the definition of done is signed and work starts. ### What is a definition of done? A list, signed by both sides, that says item by item when the work counts as finished. It is written before work starts. Delivery means every item on it is met. ### Does the price go up if the scope changes? Only if you approve it. A new request comes in writing and is priced on a one-page addendum. Nothing you have not approved is invoiced. ### Whose name are the domain, server and code in? Yours. Everything is opened in your accounts from day one, and you hold the access. One email is enough to leave. **Take the first step.** [Get a quote](https://radkod.com/en/get-a-quote)